Back To Programmes
Emotional IntelligenceCommunicationsLeadershipCustomer ServiceHospitality OperationsHRDC Claimable

Mastering Influence And Persuasion Strategies In Hospitality

Develop advanced influence and persuasion skills to inspire teams, enhance guest experiences, and drive lasting commitment in hospitality.

Trainer: Coleman Chin2 days20 to 50 pax
Mastering Influence And Persuasion Strategies In Hospitality

Programme Description

Hospitality professionals often struggle to inspire teams and engage guests effectively despite operational expertise. This two-day programme equips participants with practical influence and persuasive communication techniques tailored to hospitality settings. Learning is delivered through interactive modules, role-plays, and scenario-based exercises that mirror real-world challenges. Participants emerge able to lead confidently, communicate with impact, and foster lasting loyalty among staff and guests.

Programme Highlights

  • Explore foundational principles of influence strategies

  • Apply adaptive techniques for dynamic situations

  • Practise persuasive communication in hospitality scenarios

  • Master transformative interpersonal and team dialogues

  • Deliver constructive feedback with confidence and clarity

  • Engage audiences effectively through commanding presence

  • Inspire commitment and loyalty across teams

Benefits for the Organisation

  • Increased staff engagement and team alignment

  • Improved guest satisfaction and loyalty metrics

  • Enhanced leadership presence across hotel departments

  • Reduced workplace conflicts and miscommunication

  • Strengthened culture of accountability and collaboration

Who Should Attend

  • Supervisors leading service-driven hospitality teams

  • Aspiring supervisors seeking advanced communication skills

  • Department heads managing multi-functional hotel teams

  • Team leaders responsible for guest experience delivery

  • Managers overseeing operational and staff performance

FAQ

Questions people often ask before getting started

Browse common questions about how we work, the kinds of experiences we support, and what to expect when planning with us.

Corporate training questions

For programme formats, trainer fit, HRD Corp claimability, and how learning outcomes are scoped.

A training provider designs and delivers programs that help organisations build skills like leadership, communication, teamwork, and performance-through structured learning experiences.

Get In Touch

Tell us what your team needs next.

Share your brief, goals, timing, and audience. We'll help shape a programme, experience, or event plan that fits your organisation.