FAQs - Frequently Asked Questions

We are sorry you have decided to cancel your booking. To do so:

Once your refund request has been approved, the paid amount will be credited into the account of the payment method you have selected for the booking.

If you wish to refund to another bank account, please email us at [email protected]  .

Payment transactions made by credit/debit cards will take around 21 days to be credited into your account. However, this varies from bank to bank. Please check with your card issuer for more details.

If you still have yet to receive your refund after 21 days from the day of cancellation, please email us at [email protected]  . Our customer service representatives are ready to assist you.

You will not receive a full refund if you have exceeded the deadline for cancellations and refunds. However, this may also be decided on a case-by-case basis depending on the reason(s) for exceeding the deadline.

Please refer to Traworld’s and your service provider’s cancellations and refund policy. Alternatively, you may email us at [email protected]  . Our customer service representatives are ready to assist you.

If your booking was cancelled by your service provider, you will receive a full refund for the said booking.

If you choose to cancel your booking, we will investigate the reason(s) for cancellation on a case-by-case basis to come up with appropriate decisions. Please email us at [email protected]  . Our customer service representatives are ready to assist you.