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FAQs - Frequently Asked Questions

Hello! How can we help?

Cancellations and Refunds

How do I cancel my booking?
We are sorry you have decided to cancel your booking. To do so:
- Traworld Website:
  Login to your Traworld account.
  Click your username at the top right corner of the page and select My Bookings.
  Select the booking you wish to cancel and click Cancel Booking.
- Traworld App:
  Login to your Traworld account.
  Tap My Bookings located at the bottom right corner.
  Select the booking you wish to cancel and tap Cancel Booking.
How will I be refunded?

Once your refund request has been approved, the paid amount will be credited into the account of the payment method you have selected for the booking.
If you wish to refund to another bank account, please email us at [email protected] .
What does it mean if I have not received my refund?

Payment transactions made by credit/debit cards will take around 21 days to be credited into your account. However, this varies from bank to bank. Please check with your card issuer for more details.
If you still have yet to receive your refund after 21 days from the day of cancellation, please email us at [email protected] . Our customer service representatives are ready to assist you.
What should I do if my flight has been cancelled, changed or delayed?
- Depending on the service provider (merchant or airline) of your booking, you may choose to reschedule or request for a refund with respect to their cancellation and refund policy.
  Please contact your service provider. Alternatively, you may email us at [email protected] . Our customer service representatives are ready to assist you.
Can I still get a full refund if the grace period for cancellations and refunds has ended?

You will not receive a full refund if you have exceeded the deadline for cancellations and refunds. However, this may also be decided on a case-by-case basis depending on the reason(s) for exceeding the deadline.
Please refer to Traworld’s and your service provider’s cancellations and refund policy. Alternatively, you may email us at [email protected] . Our customer service representatives are ready to assist you.
I am not able to travel/participate in time for my booking due to unforeseen circumstances such as natural disaster, health threat, war, and politically-charged reasons. What can I do?

If your booking was cancelled by your service provider, you will receive a full refund for the said booking.
If you choose to cancel your booking, we will investigate the reason(s) for cancellation on a case-by-case basis to come up with appropriate decisions. Please email us at [email protected] . Our customer service representatives are ready to assist you.

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Copyright © 2023 Traworld Tour Sdn Bhd (KPK/LN: 10199) All rights reserved.