FAQs - Frequently Asked Questions

Hello! How can we help?

Making a Booking

Can I make a booking without a Traworld account?

Unfortunately, no. You will need to register for a Traworld account to enjoy our exclusive deals and promotions, gain easy and unlimited access to Traworld’s website and app, and receive bookings confirmations, updates as well as additional booking details.
You may register with either your email address, mobile number, Google or Facebook account.
How do I make a booking?

Once you have logged in to your Traworld account, you may search and select from a wide range of travel products and services such as accommodations, activities, destinations, flights, transfers etc on our platform.
After you have made your selections, you may proceed to the payment page to complete your booking transaction.
How will I know if my booking has been confirmed?

Upon each successful payment, you should receive a confirmation email along with your travel voucher and itinerary details attached.
I have not received a confirmation email for my booking. What should I do?

If you did not receive a confirmation email for your booking within 24 hours, please check your spam/junk folder. You may retrieve your booking details from My Bookings on your Traworld account.
Alternatively, you may email us at [email protected]. Our customer service representatives are ready to assist you.
Can I save a product or service to book later?
- Yes, of course! You may add/save a wide range of travel products and services such as accommodations, activities, destinations, flights, transfers etc to My Wishlist.
  To add items to your wishlist, simply click/tap the heart icon next to any available products and services. These items will be saved to My Wishlist for further viewing and booking purposes.
  Please note that we cannot guarantee that the price of your item will remain the same as when you initially saved it due to the offer and promotional period being set and updated by the merchant.
Can I make a booking on behalf of my friends and family?

Of course, the more the merrier! Please make sure to provide their relevant details accurately when you checkout.
Where does the time on the booking reflect?

All times and periods shown reflect the local time of the selected destination.
For example:
Activity: Day Ticket to KL Tower, Kuala Lumpur.
Time: 9.30am – 11.30am
This means that the above activity begins at 9.30am and ends at 11.30am in Kuala Lumpur.
Why can’t I select my preferred date/time of the product or service?

This could mean that your preferred date/time of the product or service is no longer available, has been sold out, or has yet to be available for booking.
Why can’t I complete my booking?

Often, this could mean that the selected item in your shopping cart is no longer available or has been sold out.