Terms of Service

Traworld and its affiliate partners (hereinafter referred to as "us", "We", "Traworld") provide an online platform through which our partners and/or service and trip providers (hereinafter to be referred to as "Merchants") - may in their professional conduct of business (i.e. B2C or B2B) - advertise, market, sell, promote, and/or offer (as applicable) their products and services for the order, purchase, reservation, rent, or hire, and through which relevant members and visitors (hereinafter referred to collectively as "Users") of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (to be referred to collectively as the "Service").

By using or utilising the Service (e.g. by making a reservation through the Platform), you agree to enter into a direct (legally binding) contractual relationship with Traworld where you make a reservation or purchase a product or service (as applicable).

From the point at which you make your reservation, we act solely as an intermediary between you and the Merchant(s), transmitting the relevant details of your reservation to the relevant Merchant(s). Apart from maintaining the website and facilitating the payment service, we are also responsible for sending you a confirmation email for and on behalf of the Merchant. We are committed to safeguarding your Personal Information as outlined in Clause 5 in relation to our Privacy Policy and we do not (re)sell, rent out, or offer any (travel) product or service as such.

In the course of facilitating the Service, the information that we disclose is based on the information provided to us by the Merchant(s). As such, the Merchant(s) that market and promote their Service on the Platform are given access to our systems and Extranet through which they are fully responsible for updating all information that gets displayed on our Platform as enshrined in clause 4 herein.

Although we will use reasonable skill and care in delivering our Service, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information, or non-delivery of information.

Our Platform does not constitue and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, (star) rating, or type of accommodation of any Merchant (or its facilities, venue, vehicles, main or supplemental products or services) have made available unless explicitly indicated or set out otherwise.

Our Platform explicitly does not solicit or take part in the persuasion of Users to view or purchase any Service provided by Merchants.

Our Service is made available for personal and non-commercial use only.

Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.

Traworld allows merchants to post products and/or services.

Traworld has taken the industry recommended steps to ensure (to a limited extent) the viability of each Merchant who signs up via our KYC (Know-Your-Customer) process as outlined in clause 5.2. herein.

Each Merchant is and always shall be responsible at all times for the accuracy and completeness of the information displayed on our Platform. They will be required to set up the product's and/or service's basic details, including but not limited to the following:

Product Type;

Product Name;

Product Code;

Duration of Availability;

Number of Participants;

Product Overview/Description;

Product Inclusions;

Product Exclusions;

Product Highlights/Selling Points;

Photos & Videos;

Terms & Conditions of the Product.

Merchants are also required to set up their product's and/or service's rates, availability based on date and time as well as other general settings, including but not limited to the following:

Type of Participants;

Age Range of Each Type of Participants;

Product Date Availability;

Product Time Availability;

Booking Confirmation;

Payment Option(s);

Booking Cut-Off Time.

Merchants will then proceed to collect several key details about the Users who sign up for their products/services via their booking form. For more details on the information we collect, please refer to clause 1 in our Privacy Policy.

Merchant Details

Users (visitors or otherwise) shall be able to register as a Merchant.

Registration as a Merchant is free for the first 1,000 successful signups.

Merchant KYC Application Process

All Merchants are required to submit their Know-Your-Customer (KYC) documents to Traworld.

The breakdown of the required KYC documents and information varies according to the type of Merchant as outlined below:

Tour Operators

Due to the wide range of products and/or services that are available for tour operators, the submitted KYC documents may take longer to process as a result of our intricate document verification and checklist process.

All KYC documents will take approximately seven (7) working days to be processed.

Details Required on KYC Documents:

• Company name;
• Company email address;
• Company registration number;
• Scanned copy of the Company License document;
• Company contact number;
• Company address;
• Company Business Ownership document (SSM) and other related business documents;
• Scanned copy of the Company Director's ID document;and
• Emergency contact person details;
  1. Name;
  2. Contact number;
  3. Email address; and
  4. Designation/Position of the contact person.

Tour Guides

Due to the large number of uncertified tour guides that provide such services, we perform an in-depth, intricate KYC document verification process to verify and authenticate tour guides who join the Platform.

All KYC documents will take approximately seven (7) working days to be processed.

Details Required on KYC Documents:

• Full name as per identity card/document(IC/ID);
• Nationality;
• Marital Status;
• Email Address;
• Clear Front Portrait Photo/Selfie;
• Scanned copy of your ID document;
• Mobile Number;
• Residential Address;
• Proof of Residency in the form of a Tenancy Agreement with their name on or a copy of one of their Residential Bills such as utility bills or others;
• Scanned copy or photo of a Guide License/ID (If any); and
• Relevant emergency contact person details:
  1. Name;
  2. Contact number;
  3. Email address; and
  4. Relationship with the contact person.

Attraction Merchants

Attraction Merchants are merchants or partners that offer existing entrance ticket promotions and packages to amusement parks, museums, and other attractions such as but not limited to Universal Studios, Seaworld, London Dungeon and Aquarium, etc.

All KYC applications will take approximately 2 to 3 working days to be processed.

Details Required on KYC Documents:

• Company Name;
• Company Email Address;
• Company registration number;
• Scanned copy of the Company License document;
• Company contact number;
• Company address;
• Company Business Ownership document (SSM) and other related business documents;
• Scanned copy of the Company Director’s ID document; and
• Relevant emergency contact person details:
  1. Name;
  2. Contact number;
  3. Email address; and
  4. Designation/Position of the contact person.

Experience Host

'Experience' in this context refers to any and all activities that go beyond the typical tour or class.

Instead, these tours are designed and led by locals/hosts around the world.

This way, locals/hosts get to share their experiences, stories, culture and culinary delights with their clients for a more personalised tour.

All KYC applications will take approximately seven (7) working days to be processed.

Details Required on KYC Documents:

• Full name as per identity card/document (IC/ID);
• Nationality;
• Marital Status;
• Email Address;
• Clear Front Portrait Photo/Selfie;
• Scanned copy of your ID document;
• Mobile Number;
• Residential Address;
• Proof of Residency in the form of a Tenancy Agreement with their name on or a copy of one of their Residential Bills such as utility bills or others;
• Scanned copy or photo of a Guide License/ID (If any); and
• Relevant emergency contact person details:
  1. Name;
  2. Contact number;
  3. Email address; and
  4. Relationship with the contact person.

Other Merchant KYC Applications

All Merchants that do not fall under the Tour Operator, Tour Guide, Attraction Merchant, and Experience Host categories (as per clause 5.2.2.1 to clause 5.2.2.4) will be required to tailor the details of their selected KYC document to follow the requirements set for the Attractions Merchant (clause 5.2.2.3).

Please refer to clause 5.2.2.3.3 for the complete list of required details.

On this Platform, the Content refers to the following but are not limited to:

Any audio, video, text, images or other material you choose to display on the website or mobile application.

All of the intellectual property rights on the Platform shall be owned by Traworld.

We have no particular special relationship with or fiduciary duty to you for accessing and using this Platform and the Service as well as their corresponding content.

You acknowledge that we have no control over, and no duty to take any action in situations with respect to:

Which users gain access to this Website;

What content you access via this Website;

What kind of effect any of the advertised content may have on you;

How you may interpret or use the advertised content; and

What actions you may take as a result of having been exposed to the content.

For more in-depth information regarding our policies related to our use of your personal data, please review our current Privacy Policy, which is hereby incorporated by reference to this Terms of Service.

Your acceptance of this Terms of Service constitutes your acceptance and agreement to be bound by our Privacy Policy, Cancellations and Refund Policy, and other relevant policies as per provided or given.

Links to Third Party Websites

Our Platform may contain links to third-party websites or services (“Third Party Websites”) which may be accessible by visiting/logging onto websites that are not owned or controlled by us.

Links to Third Party Websites do not constitute an endorsement or recommendation by us including its information, products, advertising or other materials that are made available on their sites.

When you access Third Party Websites, you do so at your own risk. You hereby represent and warrant that you have read and agree to be bound by all applicable policies of any Third Party Websites relating to your use of the Service and that you will act in accordance with those policies, in addition to your obligations under this Terms of Service.

We have no control over and assume no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Websites. In addition, we will not and cannot monitor, verify, censor or edit the content of any Third Party Website.

By using the Service, you expressly relieve and hold us harmless from any and all liability arising from your use of any Third Party Website.

Your interactions with organisations and/or individuals found on or through the Service including but not limited to the Merchants, payment and delivery of products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organisations and/or individuals.

Users are recommended to conduct whatever investigation that is deemed necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that we are under no obligation to become involved.

In the event that you have a dispute with one or more other users or third parties, you hereby release Traworld, its holding companies, subsidiaries, officers, directors, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.

You are expressly and emphatically restricted from all of the following:

publishing any of the Platform’s copyrighted and trademarked materials, in any shape or form, via any media without our prior written consent;

selling, sublicensing and/or otherwise commercialising any of the Platform’s materials;

publicly performing and/or showing any of the Platform’s materials;

using this Platform in any way that is, or may be, damaging to this Platform;

using this Platform in any way that impacts any other User’s access to this Platform;

using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;

engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;

using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access should you browse as a visitor.

Traworld may further restrict your access to any areas of this Website, at any time, in its sole and absolute discretion.

Any user ID and password you may have for this Platform are confidential and you must maintain the confidentiality of such information.

This Platform is provided “as is,” with all faults if any, and Traworld makes no express or implied representations or warranties, of any kind related to this Platform or the materials contained on this Platform.

Additionally, nothing contained on this Platform shall be construed as providing consult or advice to you.

In no event shall we, nor any of our officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Platform, whether such liability is under contract, tort or otherwise.

Traworld, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Platform.

You hereby indemnify us to the fullest extent from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

Traworld is permitted to revise these Terms at any time as it sees fit, and by using this Platform, you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing the use of this website and its corresponding mobile application.

Traworld shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required.

However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms, regardless of your usage status (visitor or registered member).

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Traworld and you concerning your use of this Website and supersede all prior agreements and understandings with respect to the same.

These Terms will be governed by and construed in accordance with the laws of Malaysia, and you agree to submit to the exclusive jurisdiction of the Courts of Malaysia for the resolution of any disputes arising from these Terms of Service.