Privacy Policy

We may collect certain personally identifiable information that can be used to contact or identify you. This identifiable information may include but is not limited to, your email address, name, phone number, postal address, and other information ("Personal Information").

We may collect Personal Information about you that you provide to us and information about how you use the Platform, including when you register for a user account ('User Account'), visit the Platform, or make reservations, rentals, and/or bookings on the Platform.

However, we may not be able to provide you with the best user experience and/or certain services may be limited if you choose to withhold Personal Information which we may require. For example, we cannot open your User Account or make reservations, rentals, and/or bookings for you if Personal Information such as your name and contact details are not provided to us.

Users who registered and hold an account on the Platform are able to login using the following methods:

• Email address
• Mobile number
• OAuth2 (Social Media) login
• Facebook account
• Google account

When you open a user account or amend any information on your user account, we may collect your Personal Information, such as:

Your name;

Your email address;

Your password;

Your mobile number;

Your Facebook ID; and

Your Google ID.

The Personal Information and other data we collect from you may be transferred to, processed, and stored on our servers or the servers of our third-party service providers.

Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any:

Contractual requirements that are necessary for the provision of the Services; and

Legal, tax or accounting requirements.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information.

We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.

Traworld will use reasonable, industry-standard practices to maintain the appropriate physical, electronic, and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorised access or unauthorised alteration, disclosure, or destruction of data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Traworld endeavours to protect and securely store your Personal Information. However, we do not give any representation, warranty, or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent, Traworld has fulfilled its obligations, under no circumstances shall we be responsible for any losses, damages, costs, and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.

Users shall be able to add card information such as cardholder name, card number, card expiry date, and CVV (Card Verification Value) number for ease of future transaction check-out.

All payment transactions carried out by us or our chosen third-party provider of payment processing services (ie. iPay88 for FPX and Credit Card payments) will be encrypted using online encryption technology.

You are responsible for keeping your chosen password confidential and not to share your password with any third party.

We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country.

The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

To successfully complete your reservations, rentals, and/or bookings, or to otherwise implement our Terms of Service.

We may share your information with Merchants or third parties (including but not limited to tour operators, activity providers, restaurants, shops, amusement parks, hotels etc.), both within and outside your home country, who deliver or provide goods and services or otherwise act on our behalf.

If you are a visitor, we may share your information to the relevant Merchant in connection with a Service which you have made reservations, rentals, and/or bookings for or intend to make reservations, rentals, and/or bookings for.

If you are a Merchant, we may share the required details to any User in connection with the Service you are offering.

To our third-party service providers, which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.

If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.

Within the Traworld group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganisation or restructuring of our corporation, your Personal Information may be disclosed, shared, or transferred to the new controlling entity or its authorised third party for carrying on our business.

To our advisors, agencies or other parties concerned in order to protect the rights and property of Traworld.

In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).

We may also share aggregate or anonymous information with relevant third parties, including our advertisers.

Such information does not contain any Personal Information and will not identify you personally.

However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.

There may be links present on the Platform which could result in you leaving the Platform and/or being taken to other third-party websites.

You should note that any Personal Information that you provide to these third-party websites are not subject to this Privacy Policy, and Traworld is not liable for any losses, damages, costs, or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third-party websites.

You may at all times access, correct or erase your Personal Information through the Platform via the User, or Merchant portal if you are a registered Merchant.

Alternatively, you may make your data access, correction or erasure request by sending your request via email at [email protected]

When you access our Platform, our website servers automatically record information created by the User's use of our website. Such data is collected by web server logs and cookies.

These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

This Privacy Policy is effective according to the date mentioned above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time, hence you should check this Privacy Policy periodically.

Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.