In order to provide you with the best user experience on Traworld’s website and mobile application (hereinafter referred to as “the Platform”), we may collect, use, disclose, and process your personal data and information. Acting in the best interest of our visitors and members (hereinafter collectively referred to as “the Users”), we, therefore, take our responsibilities under applicable privacy laws and regulations seriously and we are committed to properly managing, protecting, and safeguarding any personal data and information you have entrusted us with.
By using the Platform, you agree to the collection, use, and disclosure of information in accordance with this policy.
We may collect certain personally identifiable information that can be used to contact or identify you. This identifiable information may include but is not limited to, your email address, name, phone number, postal address, and other information ("Personal Information").
We may collect Personal Information about you that you provide to us and information about how you use the Platform, including when you register for a user account ('User Account'), visit the Platform, or make reservations, rentals, and/or bookings on the Platform.
However, we may not be able to provide you with the best user experience and/or certain services may be limited if you choose to withhold Personal Information which we may require. For example, we cannot open your User Account or make reservations, rentals, and/or bookings for you if Personal Information such as your name and contact details are not provided to us.
Users who registered and hold an account on the Platform are able to login using the following methods:
We may collect and process certain information (which may contain your Personal Information or non-personally identifiable information linked to your Personal Information) when you visit the Platform (with or without a User Account/logged in or not), to make reservations, rentals, and/or bookings for any intended Service or to use the Service. This information may include but are not limited to those set out below:
Copies of correspondence (whether by email, instant or personal messaging or otherwise) between you and us, and between you and the Merchants;
Information necessary to fulfil your reservations, rentals, and/or bookings with us and our Merchants, including but not limited to:
Mobile number with country code;
Date of birth;
Remarks provided by you (if any);
Passport issuing country;
Passport issuing date;
Passport expiry date;
Other miscellaneous travel document information such as proof of a valid visa.
Your usage and browsing details while on the Platform (including traffic data, location data, and length of user sessions);
Feedback on and responses to surveys conducted by us relating to the Services and newsletters which may be published, circulated or distributed by Traworld; and
Information automatically collected and stored on our server or the server of our third-party service providers by using or accessing the Platform (including the login name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous, or subsequent sites visited).
When you use your mobile device(s) to visit the Platform, we may collect information about you and your mobile device(s) as stated above.
This can include location information if you have consented and configured your mobile device(s) to send us such information or upload photos with location information to the Platform.
For example, we may use your location to suggest nearby Services during your travel or provide personalized content. You can change your privacy settings on your mobile device(s) at any time to deactivate the function of sharing location information.
Please note some features of the Platform may be affected if you turn off such location-sharing function.
Should you have any enquiries about the privacy settings on your mobile device(s), we recommend contacting your mobile service provider or the manufacturer of your device(s).
If you make reservations, rentals, and/or bookings for other individuals through the Platform, we may request the Personal Information of such individuals.
The Personal Information and other data we collect from you may be transferred to, processed, and stored on our servers or the servers of our third-party service providers.
Contractual requirements that are necessary for the provision of the Services; and
Legal, tax or accounting requirements.
When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information.
We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Traworld endeavours to protect and securely store your Personal Information. However, we do not give any representation, warranty, or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent, Traworld has fulfilled its obligations, under no circumstances shall we be responsible for any losses, damages, costs, and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
Users shall be able to add card information such as cardholder name, card number, card expiry date, and CVV (Card Verification Value) number for ease of future transaction check-out.
All payment transactions carried out by us or our chosen third-party provider of payment processing services (ie. iPay88 for FPX and Credit Card payments) will be encrypted using online encryption technology.
You are responsible for keeping your chosen password confidential and not to share your password with any third party.
We process the Personal Information collected as far as necessary for the performance of the contract with and providing you with a service.
Besides that, we process the Personal Information collected on the basis of our legitimate interests, which include the further improvement of the services and for direct marketing purposes.
For example, Traworld will use your Personal Information and other data collected through the Platform to:
Create your User Account;
Fulfil your reservations, rentals, and/or bookings for the Services;
To provide you with the Services offered by the Merchants and to act as an intermediary between you and the Merchants;
To improve our Platform and the Services; and
To contact you in relation to the Services.
This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of the Platform, to assist us in improving our Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications.
If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by emailing us at [email protected].
We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country.
The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
To successfully complete your reservations, rentals, and/or bookings, or to otherwise implement our Terms of Service.
We may share your information with Merchants or third parties (including but not limited to tour operators, activity providers, restaurants, shops, amusement parks, hotels etc.), both within and outside your home country, who deliver or provide goods and services or otherwise act on our behalf.
If you are a visitor, we may share your information to the relevant Merchant in connection with a Service which you have made reservations, rentals, and/or bookings for or intend to make reservations, rentals, and/or bookings for.
If you are a Merchant, we may share the required details to any User in connection with the Service you are offering.
To our third-party service providers, which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
Within the Traworld group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganisation or restructuring of our corporation, your Personal Information may be disclosed, shared, or transferred to the new controlling entity or its authorised third party for carrying on our business.
To our advisors, agencies or other parties concerned in order to protect the rights and property of Traworld.
In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).
We may also share aggregate or anonymous information with relevant third parties, including our advertisers.
Such information does not contain any Personal Information and will not identify you personally.
However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.
There may be links present on the Platform which could result in you leaving the Platform and/or being taken to other third-party websites.
When you access our Platform, our website servers automatically record information created by the User's use of our website. Such data is collected by web server logs and cookies.
These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.