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FAQs - Frequently Asked Questions

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My Bookings

  • Where can I retrieve my service provider’s information?
    Please go to My Bookings to view your booking details. Alternatively, you may refer to the confirmation email which was sent to your registered email address upon successful payment of your booking.
    However, we will not be able to share or reveal the contact information of your service provider as part of our commitment towards data privacy and protection. Should you need help, please email us at support@traworld.com  . Our customer service representatives are ready to assist you.
  • I can’t get in touch with my service provider. What should I do?
    • Please email us at support@traworld.com  . Our customer service representatives are ready to assist you.
  • What personal documents will I need to bring to verify my identity?
    Depending on the type of products/services that you booked, your service provider might need to confirm your identity by referring to your passport or ID card.
    Please refer to the confirmation email which was sent to your registered email address upon successful payment of your booking. It may state the relevant documents you will need to bring in order to verify your identity. Alternatively, you may check the products/services page for further details.
  • Can I present a mobile voucher as proof of booking?
    Usually, you may simply present your mobile voucher upon arrival as proof of booking. However, there may be occasions where you are required to provide a printed copy of your voucher.
    Please refer to the confirmation email which was sent to your registered email address upon successful payment of your booking. It may state whether you will need to present a printed copy of your voucher.
  • Where can I find further details of my booking?
    You may go to My Bookings in your Traworld account to find additional booking details. You can also refer to the confirmation email which was sent to your registered email address upon successful payment of your booking. Alternatively, you may check the products/services page for further details.
  • I am unable to arrive at the meet up point or destination on time, what should I do?
    If you are unable to be on time for your booking due to an unexpected delay caused by an event that is out of your control, please notify your service provider at least 24 hours beforehand. The service provider may allow you to change your travel time or date or issue a refund for the booking.
    However, please note that if you miss the itinerary due to your lateness, you will be automatically deemed to have abandoned the booking and no refund will be issued.
    For more details, please refer to the terms and conditions set by your service provider.