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FAQs - Frequently Asked Questions

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Managing my Booking

  • How can I amend my booking details?
    You may choose to amend your booking within a certain period set by the merchant. Please make changes using:
    Alternatively, there are two ways to retrieve your receipt:
    • Traworld Website:
      1. Login to your Traworld account.
      2. Click your username at the top right corner of the page and select My Bookings.
      3. Select the booking you wish to amend and click on Amendment request.
      4. After you have made the changes, click Submit to save.
      5. The changes made for your booking will be processed for approval and can be found under the Pending status.
      *You will only be able to amend primary information such as your name, birthday, nationality, and contact information.
    • Traworld App:
      1. Login to your Traworld account.
      2. Tap My Bookings located at the bottom right corner.
      3. Select the booking you wish to amend and tap on Amendment request.
      4. Once you are done with the changes, click Submit to save.
      5. The changes made for your booking will be processed for approval and can be found under the Pending status.
      *You will only be able to amend primary information such as your name, birthday, nationality, and contact information.
  • How will I know if the amendments to my booking were successful?
    After you have submitted an amendment request, we will notify you via email once your request has been approved.
  • I would like to change the number of guests on my booking. How do I add/remove guests from my booking?
    1. To add a guest, you may make a separate booking for your guest instead of editing your current booking.
    2. To remove a guest, you may cancel your current booking within the cancellation time frame to avoid any cancellation charges. Then, please proceed to make a new booking with the updated number of guests.
    3. These are our recommended methods to amend the number of guests to avoid any confusion and inconvenience.