FAQs - Frequently Asked Questions

Hello! How can we help?

Your Traworld Account

How do I create an Account?
There are three ways you can sign up for a Traworld account via the Traworld website or the Traworld app:
- Email Address:
  Click/tap the Register button on the homepage.
  Enter your email address and create a password. Then, you may click/tap the Register Now button.
  A 6-digit verification code will be sent to your email address. Please check your spam/junk folder if you did not receive it in your inbox.
  Enter the code and click/tap on Submit. Now you may start planning your next holiday!
- Facebook or Google account:
  Click/tap the Register button on the homepage.
  Select Log In with Facebook or Google.
  Login to your Facebook or Google account and start planning your next holiday!
- Mobile Number:
  Click/tap the Register button on the homepage.
  Enter your mobile number and create a password. Then you may click/tap on Request TAC.
  A 6-digit TAC code will be sent to your mobile number.
  Enter the TAC code and click/tap on Submit. Now you may start planning your next holiday!
I have forgotten my password. How can I reset my password?
- Email Address:
  Click/tap Forgot Password on the login page.
  Next, enter your registered email address. Then, you may click/tap on the Send Verification Code button.
  A 6-digit verification code will be sent to your registered email address.
  You will be redirected to the password reset page to enter the verification code and click/tap on Submit.
  Enter and confirm your new password.
  After that, click/tap on Submit. You may now login with your new password.
- Mobile Number:
  Click/tap on Forgot Password on the login page.
  Next, enter your registered mobile number. Then, you may click/tap Send TAC Code.
  A 6-digit TAC code will be sent to your registered mobile number.
  You will be redirected to the password reset page to enter the TAC code and click/tap on Submit.
  Enter and confirm your new password.
  After that, click/tap on Submit. You may now login with your new password.
How do I change my email address?
There are two ways to change your email address. To change your email address on the:
- Traworld Website:
  First, login to your Traworld account.
  Next, click your username at the top right corner of the page and select My Account.
  Enter your new email address in the email address section and click on Update.
  A 6-digit verification code will then be sent to your new email address. The verification code is only valid for 2 minutes. Please verify your new email address within the time limit.
  Go back to My Account and look for the message box “You have updated your email address” at the top of the page, then you may proceed to the “click here” button to verify your email address.
  After that, proceed to the verification code input page to enter the 6-digit verification code. If you did not receive the code or if the code has expired, please click Resend and repeat steps 4 to 6 accordingly.
  Finally, click Submit and you are good to go!
- Traworld App:
  Login to your Traworld account.
  Tap My Account at the bottom right corner and proceed to the Profile Information page.
  Next, enter your new email address in the email address section and tap Update.
  A 6-digit verification code will be sent to your new email address. The verification code is only valid for 2 minutes. Please verify your new email address within the time limit.
  Go back to My Account and proceed to click the message “Click here to verify your email address” in the red message box.
  After that, proceed to the verification code input page to enter the 6-digit verification code. If you did not receive the code or if the code has expired, please click Resend and repeat steps 4 to 6 accordingly.
  Finally, click Submit and you are good to go!
How do I change the language and currency settings for my account?
There are two ways you can change your preferred language and currency:
- Traworld Website:
  To change your preferred language: -
  Click on the language icon located at the top right section next to Shopping Cart.
  After that, select your preferred language from the drop-down menu.
  Currently, the languages available are English, Simplified Chinese, and Traditional Chinese.
  
  To change your preferred currency: -
  Currently, our transactions are only available in Malaysian Ringgit (MYR). We will incorporate more currencies soon.
- Traworld App:
  To change your preferred language: -
  Login to your Traworld account.
  Tap My Account at the bottom right corner.
  After that, tap Settings at the top right corner of this page and proceed to “Language” to select your preferred language.
  Currently, the languages available are English, Simplified Chinese, and Traditional Chinese.
  
  To change your preferred currency: -
  Currently, our transactions are only available in Malaysian Ringgit (MYR). We will incorporate more currencies soon.
How do I update my profile information?
There are two ways to update your personal information. To update your personal information on the:
- Traworld Website:
  Login to your Traworld account.
  Click your username at the top right corner of the page and select My Account.
  After that, you may update your Profile Information on this page.
  When you are done, click Update. Your updated information will be saved on our server.
- Traworld App:
  Login to your Traworld account.
  Tap My Account at the bottom right corner.
  After that, you may update your Profile information on this page.
  When you are done, tap Update. Your updated information will be saved on our server.
How do I delete my Account?
You can delete your Traworld Account at any time by following the steps below.
1. Go to Your Profile.
2. Scroll to the center of the page.
3. Click on the button Delete Account.
4. Follow the instructions to delete your account.